Who is Zen?
Operating out of Rochdale, Greater Manchester, Zen started providing internet services in 1995 and now has over 100,000 residential and business customers. It has a UK-based call centre and claims to offer average speeds of 300Mb with its ultrafast package.
It isn’t among the cheapest providers but unusually for a broadband supplier it has a ‘great’ Trustpilot rating, while a lot of telecoms companies have been relegated to ‘bad’.
What about the other providers?
Of the larger internet providers, Plusnet came out on top with 58% of 1,083 voters saying its customer service was ‘great’ and only 15% voting ‘poor’. John Lewis, better known as one of the nation’s favourite department stores, features for the first time, in third place, having not gained enough votes last time round to register.
Despite receiving between 50 and 75 votes, Hyperoptic and SSE gained an 88% and a 68% ‘great’ rating, respectively. Sky-owned Now Broadband only received 52 votes but of those 44% went for ‘great’.
It’s also worth noting that Origin and KCOM performed badly, despite not receiving enough votes to register in the results. Just over half (56%) of Origin’s 66 votes were for ‘poor’ and of KCOM’s 74 votes, 46% of them were ‘poor’, too.
We’ve collated the results of the broadband providers to get 75 votes or more (to see the full results, including scores for Utility Warehouse and Now Broadband, check our August 2018 broadband poll results).