Shoppers have been struggling to pay for goods due to a major Visa outage which has affected transactions across Europe – though Mastercard says it’s not affected.
The card scheme says it is having problems processing some transactions, but hasn’t given many details – it says cash withdrawals aren’t affected.
It’s not yet clear if the problem is affecting customers whose cards run on the Visa network or Visa payment systems in businesses, or both.
This is a developing story. Here’s what we know as of 5.30pm on Friday – we’ll update this story when we know more.
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‘Card machine not working – what’s going on?’
Shopkeepers and customers alike have been reporting problems to their banks – here are examples of the tweets we’ve seen:
Derllys Court GC (@DerllysGolf) June 1, 2018
I tried three times, a visa debit card, all declined. Every customer in local @AldiUK had cards declined at checkout. Advised to pay by cash only.
kevin mclaughlin (@kvnmcl) June 1, 2018
@AskNationwide I know there is an issue with card payments. We tried and it was declined so we took cash…. But declined payment still came out of account. Will this be returned and When
Bekah Fairlie-Watson (@bekah_fairlie) June 1, 2018
Let us know if you’ve been affected by emailing email@example.com.
What does Visa say?
A spokesperson said: “Visa is currently experiencing a service disruption. This incident is preventing some Visa transactions in Europe from being processed. We are investigating the cause and working as quickly as possible to resolve the situation.”
Visa says it is unable to comment any further at the moment.
On its website, Visa says: “We operate one of the world’s most advanced processing networks – VisaNet – that is capable of handling more than 65,000 transaction messages a second, with fraud protection for consumers and assured payment for merchants.
“Visa is not a bank and does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations, however, enable its financial institution customers to offer consumers more choices: pay now with debit, pay ahead of time with prepaid or pay later with credit products.”
What about Mastercard?
A Mastercard spokesperson said: “We are seeing nothing abnormal on our network right now.”
More to follow…