Some TSB customers are locked out of their online and mobile banking this morning after attempted maintenance work over the weekend.
The bank warned customers that its mobile app and internet banking would be down between 11pm on Friday 31 August and 3am on Saturday 1 September but customers on social media are still reporting problems this morning, over 48 hours later.
This latest issue come after TSB customers suffered months of IT problems earlier this year after a planned migration.
You can read about the bank’s problems earlier this year in TSB online banking problems guide.
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What are customers saying?
Scores of customers have been reporting problems since the end of the planned maintenance on Saturday:
I am having serious issues this morning, as it would appear are many others. I can not access internet banking via internet or mobile and was waiting to get through to the customer services number for over 20 minute before having to hang up. When is this going to be sorted?
Emily Powell (@Emspowell) September 3, 2018
No internet banking AGAIN, not resolved TSB
Kim Coyle (@KimCoyle12) September 3, 2018
I’m still unable to access my account in app or on a browser. When will this be fixed? No wonder TSB came last in Money Saving Expert customer service poll!
Liv Wright (@LivWright11) September 3, 2018
What does TSB say?
TSB initially tweeted last night to say it was aware there was an “intermittent” issue affecting customers using online and mobile banking.
It then tweeted again in the early hours of this morning to say the issue was “resolved”, before doubling back around 9am this morning to admit the problem was not resolved.
A spokesperson said: “We’re really sorry that some of our customers are experiencing intermittent issues with online and mobile banking.
“There was an issue yesterday afternoon which was resolved, however customers may be experiencing a slowness in service. Customers are still able to use their cards as normal. We’d like to apologise for any inconvenience this may cause.”