Some TSB customers are reporting problems accessing their online banking and mobile app after another IT update.
Around 50 customers tweeted the bank in the space of an hour this morning to say they were having trouble logging on, just 12 hours after TSB warned it would be updating its mobile app and customers should ensure they had the latest version.
At the moment TSB’s website says internet banking and the mobile app service are working well so it’s not clear how widespread the issue is.
This latest problem follows the huge IT meltdown which caused months of disruption, and saw customers locked out of their accounts and targeted by fraudsters.
For full help on how to complain and get compensation, see our TSB online banking problems guide.
What are customers saying?
Numerous customers have tweeted TSB about the issues this morning, here are a few examples:
It seems that whatever updates you applied to the mobile app have also affected the internet banking as I cannot get onto my online banking Grrrr
Conleth Overton (@belfastcount) July 10, 2018
@TSB Great, your website is down AGAIN just keep getting INTERNAL SERVER ERROR and a load of different reference numbers, when trying to access it!
Rachel (@scampidog70) July 10, 2018
@TSB what is going on with your wdbsite this morning. It’s not even connecting. Is this going to be another week of misery
John Malley (@malley58) July 10, 2018
What does TSB say?
TSB is yet to respond to many of the tweets, but its website status page says:
“Our Mobile App and Internet Banking are available and working.
“If you’re still having difficulty logging in on the Mobile App, please check you have downloaded the latest version. If the issues continue, fully close the app or internet browser and then try again.
“If youre having difficulty reaching Internet Banking through your bookmarks or saved links, go directly to the TSB website and click on Log in. Then make sure you update your bookmarks.”
We’ve asked TSB for a comment on the latest problems and will update when we hear back.