TSB customers should urgently check their credit scores after the bank admitted there were delays updating the credit references following its major IT problems in April.
The bank said there have been delays updating the three UK credit agencies, Equifax, Experian and TransUnion (formerly Callcredit), about its customers – meaning some credit scores may be out of date, which could affect their ability to borrow money.
Following initial concerns raised in a Which? story, TSB confirmed to MoneySavingExpert the delays began in April, but said it started sending over the information in July and from September everything should be up to date.
The latest problems follow a major IT meltdown in April, which left customers locked out of their accounts, direct debits cancelled and a huge rise in fraud cases. TSB has refused to confirm if the credit score delays are linked to these problems. See our TSB banking chaos – your rights guide for more information.