I’ve been affected by cancelled trains – what can I do?
If your train’s been delayed or cancelled, always check to see if you can claim a refund.
With some train companies, you can claim if you arrive at your destination at least 15 minutes after you were supposed to – regardless of reason – while with others it’s 30 minutes.
For full step-by-step info on how to claim, see our Train Delays guide.
If you had a weekly, monthly or annual season ticket for some Great Northern, Thameslink, Northern or TransPennine Express services and were hit by May’s botched timetable overhaul, you may be able to claim back up to a month’s travel costs, in addition to the usual rules.
Whether you’re eligible depends on the route you took, when you travelled and the kind of ticket you had. The amount you’ll get will be worked out as a proportion of your fare, and in some cases this could be £100s. See the timetable chaos section of our Train Delays guide for full info.