Three water companies have been told by the Consumer Council for Water to improve customer service following a high number of complaints.
The industry watchdog has highlighted Bristol Water, Southern Water and Surrey-based SES Water as the worst performers in its latest annual report into household complaints to water firms.
These companies – covering a combined 3.5 million households – will be required to report back to the watchdog to outline what steps they have taken to improve service.
In total, households in England and Wales made more than 2.1 million calls to water firms to resolve problems between April 2017 and March 2018 – down 17% on the previous year. Yet nine out of 21 water companies saw an increase in the number of calls.
The watchdog also highlighted a sharp rise in calls on household water suppliers, following the ‘Beast from the East’ as more than 200,000 people were left without running water earlier this year.
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