I needed a passport urgently – can I get a refund?
Sadly, there are some situations where paying for an express passport is unavoidable. If, for example, you urgently needed a passport to visit an ill family member abroad, you may be able to get a refund for the extra premium fees on compassionate grounds.
You could be eligible for this refund if:
- You had to travel abroad for medical treatment.
- You had to travel urgently because of the death or serious illness of a family member, friend or business associate.
- You’re seriously ill or a carer for a seriously ill person, and your travel has been arranged by a charity or religious organisation.
You could also get a refund if the Passport Office didn’t get your passport to you within the guaranteed turnaround time, meaning you had to use an express service. You won’t be eligible if your application was rejected, you used the wrong service, or you missed or cancelled a passport appointment.
To apply for a refund, fill out the Passport Office’s claim form and return it addressed to the customer service manager at the office where you had your passport appointment.
If you’re successful, you’ll be refunded for the price difference between a standard passport application and the premium service you used.