Thames Water is to pay £120 million back to customers following an investigation by regulator Ofwat that found the company hadn’t done enough to cut the amount of leaks.
The regulator concluded that, owing to insufficient oversight and control over the company’s performance on leaks, Thames Water breached two of its legal obligations
As a result, the water and sewage firm has agreed to pay £65 million back to customers, on top of £55m in automatic penalties for missing commitments to reduce leaks – which will also be returned to customers.
This means that each of the 15 million Thames Water customers will receive a rebate of £15 over the next two years. The rebate will be applied automatically to customers’ bills – there’s no need to claim or contact the firm.
More to follow…