What if I’ve lost out on hotels, car hire etc?
Flight cancellations or delays can have a large number of knock-on costs, and unfortunately the EU rules don’t cover what’s known as ‘consequential loss’ – ie, if you’ve booked non-refundable hotels, car hire or other parts of your holiday and are unable to use them because your flight’s delayed.
First, check if you can cancel these bookings and get a refund, as part of the T&Cs or as a goodwill gesture from the provider.
As an alternative, it’s worth checking if you’re covered on your travel insurance. The Association of British Insurers has issued the following guidance: “Where illegal drone activity has grounded or diverted flights, as with all flight cancellations or disruption, you should speak to your airline or travel company first who will have certain responsibilities under the law.
“For additional travel disruption costs, such as missed hotel bookings or already paid for activities that you can no longer make, you should speak to your travel insurer as these may be covered under the terms of your travel insurance depending on the type of cover you have bought.”
We’ve also heard of a small number of cases where a credit card company has paid out for consequential losses after a Section 75 claim – though there’s no guarantee this will work for everyone. The Financial Ombudsman Service has said it will depend on each individual case and factors such as whether you still manage to use part of your bookings.