Some Sky broadband customers will see the price of their monthly contract rise on 1 April.
The firm has started adding a “prices will increase on 1 April 2018” warning to some of its broadband and line rental packages – but it won’t yet give full details of which customers will be affected or say how much prices will rise by.
Sky confirmed to MoneySavingExpert that some of its broadband prices will be going up, and said more details will be given to customers next week.
In January last year Sky announced a raft of increases to its line rental, TV and broadband packages and call costs, which took effect on 1 March 2017. See our Sky price hikes MSE News story for more info.
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Mid-contract? You MAY be able to leave penalty-free
We don’t yet know many details of how this price increase will work or who it applies to, so we don’t yet know for sure what your rights will be.
However, it’s likely that this will be an increase to your core subscription price – and so if you’re not happy with it and want to leave Sky as a result, you’re likely to be able to do so without paying any penalty. (This ISN’T likely to apply to those who join Sky between now and April though, as you’ll have been warned of the price rises before signing up.)
It’s important to note even if you ARE able to leave your contract penalty-free, you’ll only be able to do so once you’ve received official notification of the price increase from Sky – so you can’t do it yet. Sky says it’ll be telling customers more next week. Once you have received notification, you must call Sky within 30 days if you want to ask to leave penalty-free.
Before you decide to go elsewhere though, first check whether your current deal is still cheap check rival providers’ prices using our Broadband Unbundled tool, and remember other providers also increase prices from time to time.
If you’re already out of contract haggle, haggle, haggle
If you’re out of contract there’s a good chance you’re paying over the odds, so check if you can find a better deal using our Broadband Unbundled tool – you don’t need to wait for Sky’s price announcement to do this.
Alternatively, if you want to stick with Sky, you’re in a great position to renegotiate a better deal. Again, you don’t need to wait for a price rise announcement to do this – although you may find once it’s been announced it’s easier to use as haggling ammunition.
Our poll in November 2016 found 87% of Sky customers who tried to haggle were able to negotiate a better deal. Check out our Sky Haggling guide for full help on how to do this, but here are a few tips to get you started:
- Benchmark the best deal elsewhere so you ask for a realistic discount.
- Get through to the retentions (sometimes called disconnections) department. They have the most power to slash costs, as their job is to keep you.
- Use charm and be friendly. Aggression or anger will just put their back up.
- Don’t panic if they call your bluff and say they’ll disconnect you.
- Problems mean discounts, so if you’ve had issues with Sky in the past eg, slow broadband politely tell it when you haggle.