I was an Economy Energy customer and I’ve been told that I’m being moved over to E – what should I do?
Ofgem says you don’t need to do anything. Simply ignore any letters or communications you’ve received from E, and you will be moved over to Ovo Energy.
A spokesperson for the regulator said that none of the households that were in the process of being moved to E had completed the process.
Ofgem advises Economy Energy’s former customers not to try to switch to another energy supplier until their account has been fully set up with Ovo Energy.
You should also take a meter reading ready for when Ovo Energy or Boost contacts you over the coming weeks. Once you’ve been moved over to Ovo, you can choose to switch again if you wish.
Ofgem spokesperson said: “We have issued a Provisional Order to prevent further harm to former customers of Economy Energy and for the supplier to stop the transfer of former Economy Energy customers to E.”
We contacted E for comment but are yet to hear back.
Last May, Ofgem began investigating both Economy Energy and E after they were accused of breaking competition rules by sharing information about each other’s customers and agreeing not to try to get customers of one supplier to switch to the other.
Ofgem is yet to release the conclusions of its investigation.