You should be owed compensation – but Ryanair says it won’t pay up
The CAA says airlines should payout if their own staff strike, and this results in delays or cancellations that meet the criteria for compensation. This is based on a ruling by the European Court of Justice earlier this year, see our You CAN claim for flight delays and cancellations caused by ‘wildcat’ strikes after EU court ruling MSE News story for more information.
There are many rules around whether a flight cancellation meets the criteria for compensation and we have all the details in our Flight Delays guide. In brief you may be able to claim if:
- It’s the airline’s fault – eg, airport staff strikes aren’t covered but strikes by airline staff are
- If your flight is cancelled less than 14 days before departure
- If your flight is cancelled and the alternative flight you’re offered arrives a certain amount of time late. If you opt for an alternative flight, or even if you go for a refund, you can claim compensation based on the timings of the alternative flight offered, see how to check
In spite of all this though, Ryanair has said it won’t pay out.
In a statement, it said: “The number of flights cancelled this Friday 28 September has been reduced to 150 (from the expected 190) as the vast majority of our people will work as normal. Over 92% of Ryanair’s 2,400 flights on Friday will be unaffected by these unnecessary strikes and will operate as scheduled.
“We sincerely apologise to those customers affected by these unnecessary strikes on Friday, which we have done our utmost to avoid.
“Under EU261 legislation, no compensation is payable to customers when the (strike) delay/cancellation is beyond the airline’s control. If these strikes, by a tiny minority of Ryanair crew, were within Ryanair’s control, there would be no strikes and no cancellations.”