What does the committee say?
Treasury Committee chair Nicky Morgan MP said: “The number of IT failures at other financial institutions in recent years is astonishing.
“Since becoming chair of the committee 16 months ago, there have been problems at Equifax, TSB, Visa, Barclays, Cashplus and RBS, to name a few.
“Millions of customers have been affected by the uncertainty and disruption caused by failures of banking IT systems. Measly apologies and hollow words from financial services institutions will not suffice when consumers aren’t able to access their own money and face delays in paying bills.”
She added that as “bank branches close and customers are ushered towards online services, the availability of those services is vital”.