Last month, six days after the department store was taken over by Sports Direct, it tweeted to tell customers that it had decided to cancel and refund “all orders that have not already been sent to customers”.
But Sports Direct, which purchased House of Fraser immediately after it went into administration, has now backtracked and told customers who have been waiting weeks for a refund that they will have to go to the administrator, EY.
If you are awaiting a House of Fraser order that hasn’t arrived and do approach EY, you’re very unlikely to get much money back as you’ll be in a long queue behind many other creditors.
The news will anger many customers that have been left in the dark for a month over the issue, and were expecting money back. And there’s also still confusion over what’s happening with gift cards and returns.
What did House of Fraser originally say?
Back on 16 August, House of Fraser told customers that they would be given refunds for undelivered online orders that had not been delivered, via the following tweet: