Expedia, Booking.com, Agoda, Hotels.com, Ebookers and Trivago have been the subject of enforcement action from the Competition and Markets Authority (CMA) due to serious concerns around issues like pressure selling, misleading discount claims, the effect that commission has on how hotels are ordered on sites, and hidden charges.
And now the sites have agreed to make a series of changes to the way they operate.
This announcement comes after we revealed some hotel sites’ misleading practices in our MSE News story: Hotel booking sites fail to show the REAL cost upfront last year.
More to follow…