What did the poll show?
Our annual poll on haggling with service providers ran between 11 and 18 September, and asked MoneySavers to say whether they’d had a big success, small success or no success when haggling with broadband and TV firms, their mobile provider, breakdown companies, insurance firms and banks.
The results show TV and broadband providers dominated in our top 10 UK service companies to haggle with rankings – taking five of the top spots.
Sky was seemingly the easiest company to haggle with among the TV, broadband and phone category, with over half (55%) of its customers reporting a ‘big success’ and 30% reporting a ‘small success.’ This was a slight dip from an overall success rate of 86% in 2017.
In second place was Virgin Media, with 39% of its customers reporting a ‘big success’ and 43% a ‘small success’ – an increase of 4% overall compared to last year’s poll.
And for BT, 44% of customers reported a ‘big success’ and 36% a ‘small success’ when phoning up to ask for a better deal – a jump of 8%.
Here’s a breakdown of haggling successes from the TV, broadband and home phone category. We’ve put last year’s results in brackets.