What if I need to return something to HMV?
Again, if HMV goes into administration there may be changes to its standard returns policy.
We’ve asked KPMG how HMV’s returns policies could be affected if it is appointed as administrator, and will update this story when we hear back.
Currently HMV only accepts returns for items you’ve bought online via the post, so it would be a risk to send it back at the moment.
If you bought something in store, however, it may be worth trying to return it ASAP. Of course, you could try returning an item bought online in store, but there are no guarantees this will work.
If you need to return something because the item is faulty, and HMV is unable to help, you may be able to use the protection offered by Section 75 or Chargeback, see more on this below.