The data also shows that between January and September this year there have been more than eight million incomplete journey charges – meaning people could be owed refunds of up to £5.60 for each.
If you’ve an old Oyster card you don’t use any more, or you’ve recently travelled on TfL using an Oyster, contactless card or Apple Pay, you could be able to claim a share of millions of pounds of available refunds. Read more on how to claim below.
See our Oyster card refunds guide for more info on claiming cash back.
How much unclaimed money is there?
Oyster cards can be used across the TfL network, and are activated with a deposit – but 60 million of them are now ‘dormant’, meaning they haven’t been used in the last 12 months.
According to TfL’s latest figures, as of 30 September 2018, the total pay-as-you-go balance on these dormant cards was more than £173 million, and the deposits totalled more than £176 million.
This leaves the total unclaimed pile of cash at over £349 million – a £60 million increase from this time last year. The average balance on a dormant card (not including the deposit) is £2.93.
In addition, TfL charged customers a maximum fare for 8.1 million incomplete journeys between January and September – meaning many could be owed refunds.
An £8 incomplete journey fee is charged when a customer uses an Oyster card or contactless bank card to touch in at the start of their journey but doesn’t touch out at the end.