What happens next?
The CMA says it believes a full market investigation – carried out by an independent group of CMA panel members – is required.
It will now be consulting on the potential market investigation and welcomes any views on the issues identified in its report by 4 January 2019.
It would also like to hear from people involved in the industry and others, who may have observed instances of poor quality standards in the back-of-house facilities of funeral directors. Details on how to respond are available on the CMA website.
What does the CMA say?
CMA chief executive Andrea Coscelli said: “People mourning the loss of a loved one are extremely vulnerable and at risk of being exploited. We need to make sure that they are protected at such an emotional time, and we’re very concerned about the substantial increases in funeral prices over the past decade.
“We now feel that the full powers of a market investigation are required to address the issues we have found. We also want to hear from people who have experienced poor practices in the sector, so that we can take any action needed to fix these problems.”