How will the new rules work?
The new rules are being introduced by the Financial Conduct Authority (FCA) and come into force today.
It’ll only apply for scams that actually happen from today, so you won’t be able to retrospectively contact a bank about a payment it received in the past.
The rules mean the bank receiving the money HAS to accept a complaint, if it relates to how it is handling the situation.
If, after complaining, you’re still unhappy with the way the receiving bank has handled your case, you can escalate your complaint to the Financial Ombudsman Service (FOS).