Can I claim compensation?
South Western Railway is part of the Delay Repay scheme, which means you can claim compensation if your journey is disrupted due to the strikes, but only against the strike timetable rather than the normal one. Here’s what you can claim:
- If you arrive more than 15 minutes late you can claim 25% of that leg of your journey back.
- If you arrive more than 30 minutes late you can claim 50% of that leg of your journey back
- If you arrive more than an hour late you can claim 100% of that leg of your journey back.
- If you arrive more than two hours late you can claim the entire cost of your journey back, including any return legs.
South Western Railway says that if you have an off peak, super off peak, advance or anytime ticket and decide not to travel because your train was delayed or cancelled, you will be able to claim a full refund.
You’ll have 28 days from your ticket’s expiry to claim.
Can I claim for extra costs?
South Western Railway’s website says you won’t be able to claim for consequential losses for other costs you incur as a result of the strike – but when we questioned them, they said each case would be considered individually.
It’s also worth noting that in March this year a clause saying companies aren’t liable for ‘consequential loss’ was scrapped from the National Rail Conditions of Travel. So if you’re left out of pocket due to the strike, there’s no harm in trying to claim.