How companies are STILL getting it wrong
Nine months after the law changed, we still get several complaints a week from MoneySavers about card charges. Since the start of September, we’ve had around 40 complaints via email alone.
Most are about small companies, with independent pubs and newsagents being the most common offenders, although we’ve also been contacted about taxi firms, travel agents, councils, parking firms, fast food restaurants and letting agents. In many cases, customers haven’t ended up actually paying the fee – but often say they’ve been deterred by the warning.
For example, David was told at a pub in Wiltshire that there was a 35p fee to pay by credit card. He said: “The barmaid pointed to a sign on the bar confirming this. I then declined to use my credit card and paid by cash instead.”
And Brian from Edinburgh was told he’d be charged £30 to pay for an online travel booking by credit card. “I didn’t fancy paying that extra so opted to use my debit card,” he said.