‘It’s very poor customer care’
Europcar customer Marie told us she made a booking on 27 December to rent a car at Inverness Airport. She says a second charge came out of her account on 2 January, meaning she paid around £200 instead of £100 for her booking.
She said: “I think it’s very poor customer care. They are not keeping me up to date and I have no idea when this refund will be done.
“Some people might be really struggling with this issue.”
Other Europcar customers have complained about the situation on social media. Paul Daniel said on Twitter: “Europcar double-charging customers. Customer service shocking. When are refunds due?”
And Katie Gaffney tweeted at the company: “Waited over 20 minutes to get through to customer services for a refund request after you charged me twice… Appalling – costing me time and money.”