EE is to increase the cost of its monthly mobile contracts by 4.1% for millions of customers – just one month after it hiked some broadband and line rental costs.
The telecoms firm is contacting customers saying its prices will go up by 4.1%, in line with December’s RPI inflation figure, from 30 March.
It will affect all pay monthly mobile customers (unless they joined EE or upgraded after 6 February) – but pay-as-you-go customers won’t see their prices go up.
The announcement follows EE’s latest rise, which saw some monthly broadband and line rental costs go up on 17 Janaury. See our MSE EE Price Hikes News story for more information.
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I’m mid-contract – can I leave penalty-free?
This is unlikely, as EE’s terms and conditions usually state it may increase prices mid-contract.
There is a rule set by the telecoms regulator Ofcom that means you can escape your contract penalty-free if you can successfully prove you’ve suffered “material detriment” as a result of a price increase – but it would be very hard to prove an RPI increase has caused this.
Make sure you note down when your contract is due to end, and to look for new deals about a month before.
I’m out of contract – what does this mean for me?
If you’re out of contract there’s a good chance you could save by switching to a better deal.
Check if you can find a cheaper deal elsewhere by comparing mobile offers. See our Cheap Mobiles guides for help.
Alternatively, if you’re willing to stick with EE, this is a major chance to haggle a much better deal especially as you have the right to leave penalty-free.
See our Mobile Haggling guide for detailed tips, but for starters here are a few…
- Benchmark the best deal elsewhere so you ask for a realistic discount.
- Get through to the retentions (sometimes called disconnections) department. They have the most power to slash costs, as their job is to keep you.
- Use charm and be friendly. Aggression or anger will just put their back up.
- Don’t panic if they call your bluff and say they’ll disconnect you.
What does EE say?
An EE spokesperson said: “Like many service providers, our pay monthly plans increase by RPI annually, and this year customers on our most popular plan will typically see an increase of 85p a month.
“Were currently contacting our customers to remind them this will take effect from 30th March 2018.”