What should I do if I’ve been affected?
Deliveroo has confirmed that if you’ve been charged for food you didn’t receive or were charged for duplicate orders, you’ll be given a refund.
It says that it will be writing to all affected customers to apologise and also offer a voucher to spend on future Deliveroo orders.
If you were pushed into your overdraft as a result of being overcharged, Deliveroo has said it will address these claims on a case-by-case basis and refund any extra costs incurred. If you do need to claim for this make sure you include evidence such as order confirmations and bank statements.
We’ve asked it whether customers who tried to cancel delayed orders will also be refunded and will update this story when we hear back.
If you’ve yet to hear from Deliveroo you can send a direct message on Twitter with the email address linked to your account, or call 0203 699 9977.