What do the figures show?
The quickest councils said they aim to take less than an hour to fix a severe pothole:
- Cumbria, Flintshire and South Lanarkshire aimed to respond “immediately”.
- Harrow aimed to take half an hour.
Another 16 councils had targets to respond within an hour, while the most commonly listed response time was two hours, reported by 79 councils out of 190 to have responded to the FOI request.
At the other end of the spectrum, the slowest councils with target response times of more than 24 hours were:
- Leicestershire at 72 hours
- Cornwall and Isles of Scilly at 48 hours
- Bournemouth at 36 hours
- York at 34 hours
While about three-quarters of councils that responded said they use a risk-based approach to potholes – taking into account the type of road and how much traffic it carries as well as the size and depth of the pothole – most said they will only investigate a pothole if it’s reported to be 40mm deep or more.