What does the committee say?
MP Lilian Greenwood, the committee’s chair, said: “It is extraordinary, and totally unacceptable, that no one took charge of the situation and acted to avert the May timetabling crisis.
“Instead of experiencing the benefits of much-needed investment in our railways, around one in five passengers experienced intensely inconvenient and costly disruption to their daily lives. There was extraordinary complacency about protecting the interests of passengers, who were very badly let down.
“The complex system by which we operate our rail services failed to cope with the scale of change planned for May 2018. The Secretary of State has announced a year-long independent rail review, to be conducted by Keith Williams [a former British Airways chief exec]. While the need for fundamental reform is beyond doubt, passengers cannot wait until 2020 for key lessons to be learned and reforms implemented.
“Friday’s announcement of fare rises averaging 3.1% in 2019, which came after we had agreed our report, adds insult to passengers’ injury.
“We recommend that 2018 season ticket holders most affected by the timetabling crisis receive a discount on their 2019 season tickets equivalent to the increase announced on 30 November.”