Can I cut costs before the price cap comes in?
118 numbers provide directory services – so you ring them and they can give you a telephone number for a service you’re looking for.
The simplest way to cut costs is to look up telephone numbers for free on the internet. But if you must call a 118 service because the number you’re looking for isn’t on the web, there are ways to keep the cost to a minimum.
Prices are often poorly advertised, so it’s key to know that not all 118 services cost the same. The Number provides a free directory enquiries service on 0800 118 3733, though you’ll have to listen to a short advert.
Calls to 118 118 – which is the most popular service – cost £4.49 per call, plus an additional £4.49/min. A 90-second call through 118 118 can cost users £11.23.
If you’re visually impaired or unable to hold a telephone directory, you can sign up to the 195 service which also offers a free directory enquiries service.