What do train firms charge for lost property?
The National Rail Conditions of Travel state that train companies are allowed to charge up to £30 per item in retrieval fees and £2 per item per day in storage fees.
We contacted all the train firms across the UK to ask them what they charge. And while the majority of train firms let their passengers pick up their lost property for free, where firms do charge the costs can quickly rack up.
Retrieval fees vary hugely depending on an item’s size and value. For example, Greater Anglia and West Midlands Railway both charge £2 for umbrellas, spectacles and keys, £3 for watches and jewellery, £10 for a mobile phone and £20 for laptops and video cameras.
Grand Central, Southeastern and TfL Rail did not respond when asked about their charges. Govia Thameslink Railway, which runs Thameslink, Southern and Great Northern, told us all three charge for lost property but bizarrely refused to tell us what those charges are. When we called the Thameslink and Great Northern customer service departments, they told us the cost is between £3 and £20 depending on the item’s size and weight.